Shipping & Returns

Water Wheel Wines Shipping & Returns Policy

Location

All products are shipped from Water Wheel Wines, Raywood Road, Bridgewater 3516.

Weight & Dimensions

Core Range Case: Dimensions: 30cm x 22cm x 30cm; Weight: 14kg.
Varietal Range: Dimensions: 54cm x 35cm x 20cm; Weight: 19kg.

Shipping Carriers

Preferred Carriers: Our shipments are handled by Aramex and Australia Post.

Shipping Options

Standard Shipping: We offer standard shipping for all orders.

Free Shipping

Eligibility for Free Shipping: Free shipping is available for orders of 12 bottles or more.

Insurance

Shipment Insurance: All freighted items are insured, ensuring peace of mind during transit.

Delivery Time Estimates

Victoria: Approximately 2-3 days.
Interstate: Approximately 5-7 days.
Note: Please allow an extra day for each public holiday.

Return Policy

Returns Process: In case of returns, we will endeavour to collect the items in person where feasible.

Return Shipping: The cost of return shipping is handled by Water Wheel Winery.

Peak Periods

Expect an additional day of shipping time for each public holiday during peak periods.

Tracking Options

Available at no additional cost, provided an email address is given